Rural Health West provides a series of webinar training sessions, developed by a range of industry leaders, for general practice staff.

All webinar sessions are free of charge, but participants are required to register. To participate in a webinar attendees require a computer, internet connection, email address and a speakerphone or headset. Participants will be emailed a link, which can be opened at the scheduled webinar time.

Regional workshop

105_RSM Standard Logo RGB-320x166Financial Management of Your Medical Practice and Nurse Led Clinics
Albany: Saturday 25 March 2017

Practice staff are encouraged to register for this free workshop which will bring together two outstanding presenters to Albany. The one-day workshop is aimed at general practice teams including practice managers, practice nurses, receptionists, administrators and practice principals.

"Brilliant workshop. Presenters were extremely captivating and knowledgeable. Thoroughly enjoyed."

Presentations will be provided by:

  • Mr Matthew Robinson, Senior Manager Business Solutions RSM Australia and Member of the Institute of Chartered Accountants on the topic of Financial Management of Your Medical Practice; and
  • Ms Donna von Blanckensee, Registered Nurse and Chief Executive Officer of CD Program Development on the topic of Chronic Disease Management Processes for Nurse Led Clinics.

Hear what previous workshop delegates had to say about the presentations:

"It was really interesting and I will definitely be applying it at work. Donna was very helpful giving tips and the explanations were clear."

"Matt is a very energetic and engaging presenter - keeps you very interested."

Please download the registration form to register.

Upcoming Rural Health West webinars

Human resource management – hiring, firing and retention

The number one reason why people leave employment is because they “didn’t know what they had to do”. In this session, the key aspects of human resource management will be discussed to show the importance of ‘getting it right’ when planning to employ a new staff member, along with how you manage your existing staff.

This webinar will be presented by Gary Smith, AGPAL surveyor and NSW State President of the Australian Association of Practice Management (AAPM).

The webinar can be attended from the comfort and convenience of your office or home on:

1.00pm Thursday 9 February 2017

Please download the registration form to register.

Building effective teams in a healthcare setting
With the introduction of the Health Care Home, there will be a greater emphasis on integrated care in Australian primary health. With this model, the effective management of patient health will require a coordinated approach by practice teams.

This webinar will identify the key features of working and the role of each person in a team care approach. 

This webinar will be presented by Gary Smith, AGPAL surveyor and NSW State President of the Australian Association of Practice Management (AAPM).

The webinar can be attended from the comfort and convenience of your office or home on:

1.00pm Thursday 16 February 2017

Please download the registration form to register.

Infection Control

This webinar will provide an insight into effective infection control management in a general practice setting and includes:

  • the importance of having an infection control policy, processes and delegated responsibilities;
  • the Healthcare Associated Infection Standards relevant to general practice accreditation;
  • significant actions to minimise the risk to staff in acquiring preventable infections; and
  • strategies to effectively manage staff exposure to infections when they occur.

The webinar will be presented by Stacy Kambouris.  Stacy Kambouris is an experienced AGPAL surveyor and has been in the health and medical sector for over 20 years. Stacy has held positions as a registered nurse in a clinical setting as well as health care management and policy development.

Aimed at all practice managers, practice principals and practice nurses, this session can be attended from the comfort and convenience of your office or home on:

1.00pm Thursday 2 March 2017

Please download the registration form to register.

RACGP Quality Improvement and Continuing Professional Development (QI&CPD) Program
2017 – 2019 Triennium Requirements

This webinar will provide an overview of The Royal Australian College of General Practitioners (RACGP) Continued Professional Development (CPD) requirements for the 2017 – 2019 triennium and include:

  • What are the 2017 - 2019 QI & CPD requirements?
  • What is the new PLAN activity?
  • Who do these requirements affect?
  • How can a practice support a general practitioner with these requirements?
  • GP credit point statements

At the end of the session participants will be able to:

  • Describe the RACGP 2017 - 2019 CPD triennium requirements
  • Discuss how your practice quality improvements activities can support general practitioner’s with their professional development requirements
  • Explain how to access a general practitioner’s credit point statement for accreditation purposes

Aimed at all general practitioners and practice managers, this session can be attended from the comfort and convenience of your office or home.

1.00pm Thursday 6 April 2017

Please download the registration form to register.

Generating useful reports using MedicalDirector and PracSoft

Presented by Katrina Otto from Train IT Medical, this webinar is aimed at practice managers and administrators using practice software applications MedicalDirector and PracSoft. Learning objectives include:

  • How collecting and analysing data can measure practice efficiency and improvements.
  • Develop an understanding of inbuilt searches with MedicalDirector Clinical.
  • Explore additional data extraction tools including MedicalDirector insights.
  • Design a practice system for data analysis and reporting improvements.
  • Generate financial reports using PracSoft and plan improvements to increase practice revenue.

1.00pm Thursday 4 May 2017

Please download the registration form to register.

Generating useful reports using BP Premier (Best Practice Software)

Presented by Katrina Otto from Train IT Medical, this webinar is aimed at practice managers and administrators using BP Premier.  Learning objectives include:

  • Discuss the importance of collecting and analysing data for measuring practice efficiency and improvements.
  • Develop an understanding of Structured Query Language (SQL) queries to analyse and extract clinical data.
  • Explore management reports and plan improvements to increase practice revenue.
  • Design and save complex search queries for improved data quality and condition management.
  • Explore additional data quality and reporting tools.

1.00pm Thursday 25 May 2017

Please download the registration form to register.


External Training

Australian Association of Practice Management (AAPM)

A wide range of AAPM eSeminars are available for all staff. Practice staff may register for the Standard Package - 3, the Premium Package - 6 or the Executive Package - 10, or register for sessions individually.

There will also be an option to purchase the recordings after the webinars.

For more information please visit AAPM Upcoming Events.

Australian Medical Association (AMA) Training

Enrolment dates are open for a range of medical reception training courses provided by AMA Training. Distance learning options are available for rural and remote students.

For course details and dates please click here or contact the Australian Medical Association (WA).

Telephone: 9273 3033 or visit the AMA WA website.

Australian Primary Health Care Nurses Association (APNA)

APNA online learning offers the opportunity to keep up to date with knowledge and skills, without the need to travel, take time off from work or be away from family and without the cost and inconvenience of travelling to a central location. APNA online learning offers:

  • Free and discounted learning for APNA members
  • Meet CPD requirements
  • Carry out online training using rich, interactive learning
  • Access to a range of valuable resources

Courses available include:

  • Diabetes Management in the Primary Care Setting
  • Cardiovascular Disease Risk - Assessment and Management
  • Mental Health
  • Midwifery Telehealth On-line Learning
  • National Bowel Cancer Screening Program

Visit APNA Online Learning for more information.

Australian General Practice Accreditation Limited (AGPAL)

AGPAL's online learning modules are available to educate your practice staff on key areas of the accreditation process and requirements under the Royal Australian College of General Practitioner (RACGP) Standards for general practices: 4th edition.

Module topics include:

  • Quality improvement and accreditation
  • Processing of reusable equipment
  • Health information management
  • Practice management
  • Practice services
  • AGPAL clients are also provided with complimentary access to the THINK GP education portal.

Visit AGPAL online for more information.

The Benchmarque Group

The Benchmarque Group is a Registered Training Organisation specialising in the development and delivery of nationally accredited clinical skills programs.

Focused on the delivery of programs designed for nurses and other healthcare professionals, Benchmarque courses are evidence based, skills focused and nationally accredited.  They provide successful participants with the opportunity to gain a qualification that can be added immediately to their scope of practice. 

Self-directed courses include:

  • Graduate certificate in ECG interpretation
  • Oral hydration management
  • Graduate certificate in continence promotion and management

Visit The Benchmarque Group website for more information.

GPA ACCREDITATION plus

GPA Accreditation Plus offers interactive online training presentations that are also available to non-members of GPA Accreditation Plus and presented by experienced members. The online training is:

  • Free to all participants
  • Scheduled to limit the disruptions to your practice
  • Designed to support staff in running a professional practice
  • Comprehensive, covering a range of topics
  • Can be viewed on your computer, iPad, iPhone, or Android device
  • Can be viewed at a later date on the GPA Accreditation Plus YouTube channel

For more information please visit the GPA Accreditation Plus website or contact them on telephone 02 6944 4042 or 1800 188 088 or email GPA Accreditation Plus Information.

Mental Health Act 2014

The Mental Health Act 2014 was passed by the Western Australian Parliament on 16 October 2014 and replaced the previous Mental Health Act 1996 on 30 November 2015. The Act creates new rights for families and carers to be more involved in decision making and treatment planning. There are also additional safeguards and advocacy services to protect the rights of people experiencing mental illness.

The Mental Health Commission has compiled a document containing Frequently Asked Questions from clinicians about the Mental Health Act 2014 in the early days of transition to the new Act's requirements. FAQs and further information about the change are available on the Mental Health Commission website.

UNE Partnerships

UNE Partnerships is the education and training company of UNE. It is the right option for many people seeking a vocational education that can transition to university study. Visit the UNE Partnerships website for more information.

WA Primary Health Alliance

WA Primary Health Alliance (WAPHA) is the organisation that oversees the strategic commissioning functions of the three Western Australian Primary Health Networks:  Perth North, Perth South and Country WA. WAPHA’s primary objective is to improve health outcomes and patient experiences through the commissioning of appropriate services where they are most needed. Visit the WAPHA website for more information.