Rural Health West provides practice and business support in dedicated areas for rural general practices.

Practice and Business Support Service

The Practice and Business Support Service provides information and resources to facilitate the set-up and operation of an effective rural general practice.

Resources are produced to assist with the day-to-day operations of a rural general practice, available through fact sheets, the Rural Health West website, a monthly electronic newsletter and via the Practice Management Business Support Tool produced to assist with the day-to-day operations of a rural general practice. 

Practice Assessment Service

This personalised and free service aims to assist rural general practices with revenue enhancement, general practice accreditation and to implement new and streamlined business processes. The practice and business support team will visit your rural practice,  provide a written report and follow up assistance with recommendations in areas such as:

  • Accreditation
  • Business processes  
  • Fee structures
  • Health promotion activities
  • Medicare Benefits Schedule
  • Patient recalls
  • Patient registers
  • Practice Incentives Program
  • Revenue enhancement 
  • Telehealth
  • Utilising the practice nurse

The Practice Assessment Service is provided free-of-charge. To discuss or arrange a practice assessment, please email the Practice and Business Support team or telephone  08 6389 4500.

Accreditation

Rural Health West offers a free service to rural general practices providing assistance with any aspect of accreditation or reaccreditation against The Royal Australian College of General Practitioners Standards for General Practices: Fourth edition.

The Rural Health West Practice and Business support team can visit your practice at any stage of the accreditation process to provide guidance towards achieving accreditation or reaccreditation. The team can also conduct an on-site mock accreditation audit prior to your accreditation or reaccreditation survey visit. To arrange your accreditation support visit, contact the Practice and Business Support team or telephone 08 6389 4500.

Policy and Procedure Practice Manual

The Policy and Procedure Practice Manual is aimed at rural and remote general practices.  The manual provides a guide and instructions to document the policies and procedures of your general practice with templates provided that can be altered to accommodate your practice's specific circumstances.

Each chapter of the manual correlates with a section of The Royal Australian College of General Practitioners Standards for General Practices: Fourth edition.  Furthermore, each 'criterion' of the standards is addressed within the related chapter.

For your convenience the manual has been stored onto a USB.  For your free copy of the manual, please contact the Practice and Business Support team or telephone 08 6389 4500.

Employment Contracts and Agreements

In conjunction with a specialist workplace relations law firm, Rural Health West has developed a series of template employment and independent contractor agreements. These are available for your practice when employing or contracting:

  • General Practitioners 
  • Practice Managers 
  • Practice Nurses 
  • Medical Receptionists 

For more information or your free copy please contact the Practice and Business Support team or telephone 08 6389 4500.

Business Planning Template

Rural Health West has developed a business planning guide and template for rural and remote general practices. The template can be adapted to your specific circumstances.

A business plan sets your business direction and helps prepare for the future success of your business. The plan will identify new opportunities and potential risks within your practice.

For your free template or more information on business planning, please email the Practice and Business Support team or telephone  08 6389 4500.

Practice and Business Support e-Bulletin 

Subscribe to the monthly Practice and Business Support e-bulletin to receive updates on news, events, resources and education opportunities that supportthe day-to-day running of general practices. 

To subscribe contact the Practice and Business Support team or telephone 08 6389 4500.

Understanding Acronyms and Abbreviations
A comprehensive list of commonly used acronyms and abbreviations in Australian health care designed with the rural Western Australian general practice in mind. Perfect for the new or existing staff member, induction and desk top manuals.

Click to download here. 

Workforce Support

Rural Health West provides assistance to rural general practices and medical practitioners for:

  • District of Workforce Shortage
  • Area of Need 

To identify your District of Workforce Shortage status, check the map on the Doctor Connect website.

To identify your Area of Need status search the Department of Health WA database

Please contact the Practice and Business support team, or telephone 08 6389 4500 for more information.